Patient Authentication

How to allow a third-party app to access your health record

Patients of Hartford HealthCare are able to connect third-party applications (apps) to retrieve parts of their health record for their own personal use. Examples of data that can be pulled into an app include lab results, allergies, medications, and immunization history.

In order to authenticate an app to retrieve your health data, follow these steps:

1. Make sure you have a Hartford HealthCare MyChartPLUS account. You will need your login credentials for the authentication process.
2. Access the application on your personal device. Carefully review the app's terms and conditions.
3. The app may ask you to select your healthcare provider from a list. Select your healthcare provider.
4. You will now be redirected to your MyChartPLUS login screen. Log in with your MyChartPLUS username and password to continue.

5. If you have access to another person’s account, you will need to select which account you are linking the app to.
6. You may see a page with details about the application. These details come from a questionnaire that the app developer fills out and attests to, such as how the app is funded, whether it distributes your data to other parties, and whether you're able to delete or see records of the data the app collects. Review this information carefully and determine whether you would like the app to have access to your health information. If you would like to allow the app to access your data, check the "I have read the statements above" box, and then click "Allow Access".

Below is an example of an app that has filled out a questionnaire with useful information. Review how this app will use your personal and healthcare information.



Below is an example of an app that has neglected to fill out a questionnaire. Consider whether you trust this application despite that they haven't submitted easy-to-review terms information.


7. You can review and remove app access to your health data at any time by navigating to the 'Manage My Linked Apps and Devices' page in MyChartPLUS. You always have control over the app's access to your data and can discontinue it as desired.